Terms & Conditions


Terms & Conditions


When you make a purchase from this website, you are indicating that you agree to be bound by our terms and conditions (your statutory rights are not affected) so please read them carefully and print a copy for your records. We may at any time revise these terms and conditions without notice.

Law and Jurisdiction

Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales

Your  Account

Please ensure that any information you give us is complete and correct, and update us as soon as possible if any of them change, or if you wish to be removed from our database. Please ensure you enter the correct postcode in the box marked postcode on the account/delivery form.

When using this website, you are responsible for ensuring that all account details and passwords are kept confidential, and you accept responsibility for all activity occurring within your account. If you believe that any of this information has been made known to someone else, or is being misused, please contact us immediately (Please see contact details below)

We reserve the right to edit or remove content, refuse access to this website or cancel an order at our discretion. If we cancel an order, we will notify you immediately and you will not incur any costs.

Pricing and availability

The price of our goods shall be our quoted price in Pounds Sterling as default. The price of the goods is inclusive of VAT where applicable and all customers will pay this price. Our delivery charges do not include any expenses for customs duty or any other charge that may occur other than our normal delivery charges. You are responsible for such charges. All charges must be paid prior to delivery. Legal ownership of the Goods remains with CatFish Kids until full payment has been received by us. The total price of your goods will be stipulated at the time you place your order or at the end when your order has been confirmed. All prices are in pounds sterling including the relevant taxes for the UK where applicable. Any customs or import duties due when your order reaches its destination country are your responsibility.

Acceptance of your order and the completion of the contract between you and us will only take place on despatch of the products ordered to the address supplied unless we have notified you that we do not accept your order or you have cancelled it in the meantime.

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

We reserve the right to refuse or cancel an order for goods if it has been listed at the incorrect price due to a typographical error, or the price from our suppliers, tax or duty office was incorrect when our price was published. If you have already been charged we will immediately refund you the total amount you have paid (including any delivery charges).

All products and services offered for sale on this website are subject to availability and may be withdrawn at any time. Pictures used are for illustration only and although we endeavour to be as accurate as possible, may differ slightly from the actual product supplied. If goods cannot be supplied for any reason we will contact you and you will not be charged for the items ordered. If payment has already been taken, you will be refunded for the cost (and any postage charges if applicable) immediately.

We endeavour to hold stocks of all our active products, but occasionally stock errors do happen -  if we are out of stock of your chosen item we will inform you of an estimated delivery date (subject to availability) and offer you the choice of waiting on new stock arriving or cancelling the order.


Payment is via Paypal’s secure service. Any payment queries please contact Paypal in the first instance.

Goods damaged in transit

Please notify us within 48 hours of any damage to parcels.

Goods lost in transit

We endeavour to dispatch all orders within 1 working day, however at busier periods this may take longer. Please allow at least 7 working days for your parcel to arrive. If it has not arrived within this time frame please contact us with your name and order details and we will look into it.  Overseas will take longer depending on location.

Correspondence address

CatFish Kids

103 Manchester Road



M21 9GA